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Customer Service
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Customer Service PRODUCT CUSTOMER SERVICE Our product Customer Service Department can assist you with any questions you have regarding an order placed with one of the following stores: Quilters Village Product Customer Service Sewing District Product Customer Service (Sew News and Creative Machine Embroidery products) MAGAZINE SUBSCRIPTION CUSTOMER SERVICE · Renew your subscription · Order a new subscription · Order a gift subscription · Make a payment · Change your address · Check your account status · Request a replacement issue · Communicate with Subscriber Services Creating Keepsakes Subscriber Services Paper Crafts Subscriber Services McCall's Quilting Subscriber Services Quilter's Home Subscriber Services Quilters Newsletter Subscriber Services Quiltmaker Subscriber Services Quick Quilts Subscriber Services Creative Machine Embroidery Subscriber Services Sew News Subscriber Services PAYMENT METHODS We will not bill your credit card or process a transaction under your debit or check card until your order ships unless otherwise noted during check-out. Creative Crafts Group accepts Visa, MasterCard, American Express, and Discover cards as well as the Scrapbook Rewards Card and Quilting Rewards Card. Debit cards and check cards may have daily spending limits that could delay the processing of your order. Creative Crafts Group requires the credit, debit, or check card security code for your card for any telephone or online purchase to protect against the unauthorized use of your credit card by other persons. The security code is an individual three- or four-digit number specific to your card that may be printed on the face of your card above the embossed account number (if American Express), or on the back of your card, on the signature panel (if Visa, MasterCard or Discover). Your transaction will be listed on your credit card statement at “Creative Crafts Group”. Cashier's Check, Paypal or Money Orders SALES TAX SHIPPING OPTIONS Standard Shipping: Products shipped via standard service are normally delivered within five to seven business days after shipment. These shipments can be tracked using the tracking number on your shipping confirmation receipt. Remember these estimates are for time in transit only, and that they do not apply until the product leaves Creative Crafts Group facility. As the delivery of your order is beyond Creative Crafts Group's control once your order leaves Creative Crafts Group's facilities, Creative Crafts Group cannot assume liability for late deliveries, regardless of the delivery method you specify. Undeliverable Packages: Occasionally packages are returned to Creative Crafts Group as undeliverable. When the carrier returns an undeliverable package to Creative Crafts Group, please contact Creative Crafts Group to make arrangements for reshipment. Failed Delivery Attempts: Most of Creative Crafts Group's carriers make three attempts to deliver a package. After three delivery attempts, the carrier will return the package to Creative Crafts Group. Lost or damaged shipping claims: All claims for orders lost or damaged during shipping must be made by the consumer with the shipping company and tracking number on the purchase receipt. ORDER PROCESSING Backorder Policy Product Availability Given the popularity of some products, Creative Crafts Group may restrict the number of such items that you may purchase. Creative Crafts Group will post limitations on quantity on Creative Crafts Group web site or will inform you of product purchase limits at the time it processes your order. Creative Crafts Group reserves the right to change quantities available for purchase at any time. Prices Should Creative Crafts Group reduce its price on any shipped product within 5 calendar days of shipment, you may contact Creative Crafts Group to request a refund or credit of the difference between the price you were charged and the current selling price. To receive the refund or credit you must contact Creative Crafts Group within 5 calendar days of the price change. Sales to End Users Only SALES AND RETURN POLICY PRODUCT WARRANTY All regular-priced and sale Creative Crafts Group products carry a six-month product support promise against defects in materials or missing components. All product considered “closeout items” do not carry a product support promise, but Creative Crafts Group will make every effort to fulfill customer support requests when possible. 30-Day Warranty for New Products All Creating Keepsakes and Creative Crafts Group product not purchased from Creative Crafts Group must be returned to the retail location where it was purchased. For products not purchased at Creative Crafts Group's online stores, Creative Crafts Group, at its discretion, will make every effort to fulfill customer support requests when possible. Creating Keepsakes, third-party official licensed products are supported through the licensee and must be returned to the retail store where purchased. Customer service and warrantee for Creative Crafts Group licensed products is redeemed through the retail location where the product was purchased or through the licensee. Return, Replacement and Refund Policy In the event of a refund or complete product replacement, the damaged product must be returned to the Creative Crafts Group warehouse within 30 calendar days of receipt. All products must be returned complete and packed in the original, unmarked packaging including any accessories and documentation that shipped with the product to Creative Crafts Group before the replacement product or refund will be sent to the customer. No refunds will be given until returned product is received by Creative Crafts Group. Returned product must be shipped to: Creative Crafts Group Returns c/o Refund on Shipping Costs Please note that Creative Crafts Group does not permit the return of or offer refunds for the following products: · Close-out items · Items not purchased at Creative Crafts Group's online stores · Opened software · Electronic downloads · Licensed products Creative Crafts Group Software Licenses OTHER TERMS AND CONDITIONS Creative Crafts Group reserves the right to change the terms and conditions of sale at Creative Crafts Group at any time. Creative Crafts Group may make changes to any products or services offered at Creative Crafts Group, or to the applicable prices for any such products or services, at any time, without notice. The information provided at Creative Crafts Group's websites with respect to products and services may be out of date, and Creative Crafts Group makes no commitment to update the information provided at any of the Creative Crafts Group online stores with respect to such products and services. Creative Crafts Group reserves the right to do any of the following, at any time, without notice: (1) to modify, suspend or terminate operation of or access to Creative Crafts Group websites, or to any portion of Creative Crafts Group online properties, for any reason; (2) to modify or change any portion Creative Crafts Group's websites, and any applicable policies or terms; and (3) to interrupt the operation of Creative Crafts Group's websites, as necessary to perform routine or non-routine maintenance, error correction, or other changes. To the extent permitted by law, all sales at Creative Crafts Group properties, including online, are governed by Colorado law, without giving effect to its conflict of law provisions. No Creative Crafts Group employee or agent has the authority to vary any of Creative Crafts Group official policies or the terms and conditions governing any sale. If any of the aforementioned policies are held by a court or other tribunal of competent jurisdiction to be void or unenforceable, such policy shall be limited or eliminated to the minimum extent necessary and replaced with a valid provision that best embodies the intent of the policy, so that the policies shall remain in full force and effect. Creative Crafts Group failure to insist on or enforce strict performance of these policies shall not be construed as a waiver by Creative Crafts Group of any provision or any right it has to enforce these policies, nor shall any course of conduct between Creative Crafts Group and you or any other party be deemed to modify any provision of these policies. These policies shall not be interpreted or construed to confer any rights or remedies on any third parties. |
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